{"id":1963,"date":"2026-03-23T11:27:22","date_gmt":"2026-03-23T09:27:22","guid":{"rendered":"https:\/\/www.portaferrada.cat\/faqs\/faqs_entrades\/"},"modified":"2026-03-26T13:27:08","modified_gmt":"2026-03-26T11:27:08","slug":"faqs_entrades","status":"publish","type":"page","link":"https:\/\/www.portaferrada.cat\/es\/faqs\/faqs_entrades\/","title":{"rendered":"Entrades_faqs-es"},"content":{"rendered":"\n<header class=\"wp-block-group has-background-color has-foreground-background-color has-text-color has-background has-link-color wp-elements-59389f9c776e21798c09a20d2b1cf695 is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<h1 class=\"wp-block-heading has-text-align-center has-background-color has-text-color has-link-color has-x-large-font-size wp-elements-2bc93870a41bd7a80e22de4c3cbc626f\" style=\"text-transform:uppercase\">PREGUNTES SOBRE LAS ENTRADAS<\/h1>\n<\/header>\n\n\n\n<div class=\"wp-block-group has-foreground-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns has-foreground-background-color has-background is-layout-flex wp-container-core-columns-is-layout-039d06b3 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-right:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div class=\"wp-block-group has-background-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-f611be13 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\"><nav class=\"is-vertical wp-block-navigation is-layout-flex wp-container-core-navigation-is-layout-fe9cc265 wp-block-navigation-is-layout-flex\" aria-label=\"Menu_faqs_es\"><ul class=\"wp-block-navigation__container  is-vertical wp-block-navigation\"><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.portaferrada.cat\/es\/faqs\/faqs-recintes\/\"><span class=\"wp-block-navigation-item__label\">PREGUNTAS SOBRE LOS RECINTOS<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.portaferrada.cat\/es\/faqs\/faqs_entrades\/\"><span class=\"wp-block-navigation-item__label\">PREGUNTAS SOBRE LAS ENTRADAS<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.portaferrada.cat\/es\/faqs\/faqs_menors\/\"><span class=\"wp-block-navigation-item__label\">POL\u00cdTICA DE MENORES<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.portaferrada.cat\/es\/faqs\/descuentos\/\"><span class=\"wp-block-navigation-item__label\">DESCUENTOS<\/span><\/a><\/li><\/ul><\/nav><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-22223934 wp-block-column-is-layout-flow\">\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>No he recibido las entradas en mi email.<\/strong><\/strong><\/summary>\n<p class=\"has-small-font-size\">El mail de confirmaci\u00f3n de compra con el archivo pdf de tus entradas puede tardar hasta 20 minutos en llegar a tu mail.&nbsp;<strong>Es normal que no lo recibas de inmediato.&nbsp;<\/strong>&nbsp;Revisa tu&nbsp;<strong>carpeta de&nbsp;<\/strong><strong><em>spam<\/em><\/strong>&nbsp;y, si utilizas Gmail, tambi\u00e9n las pesta\u00f1as de Social, Promociones y Notificaciones (Updates).<\/p>\n\n\n\n<p class=\"has-small-font-size\">Si pasa m\u00e1s de una hora y no ha recibido el correo,&nbsp;<strong>comprueba si se ha realizado el cargo<\/strong>&nbsp;de compra en tu cuenta bancaria. En caso de que no aparezca, es muy probable que la compra no se haya realizado correctamente.<br>Accede a&nbsp;<a href=\"https:\/\/tickets.baila.fm\">https:\/\/tickets.baila.fm<\/a>, pulsa en el icono de persona de arriba a la derecha e inicia sesi\u00f3n para ver y descargar tus entradas.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>He escrito mal la direcci\u00f3n de correo durante la compra.<\/strong><\/strong><\/summary>\n<p class=\"has-small-font-size\">Accede a&nbsp;<a href=\"https:\/\/tickets.baila.fm\/\">https:\/\/tickets.baila.fm<\/a>, pulsa en el icono de persona de arriba a la derecha e inicia sesi\u00f3n. Una vez dentro de tu cuenta, podr\u00e1s corregir la direcci\u00f3n de correo y reenviarte o descargarte las entradas.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>\u00bfQu\u00e9 puedo hacer si no encuentro mi entrada?<\/strong><\/strong><\/summary>\n<p class=\"has-small-font-size\">Accede a&nbsp;<a href=\"https:\/\/tickets.baila.fm\">https:\/\/tickets.baila.fm<\/a>, pulsa en el icono de persona de arriba a la derecha e inicia sesi\u00f3n para ver y descargar tus entradas.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>PREGUNTES SOBRE LAS ENTRADAS<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1731,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1963","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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