{"id":1965,"date":"2026-03-23T11:27:22","date_gmt":"2026-03-23T09:27:22","guid":{"rendered":"https:\/\/www.portaferrada.cat\/faqs\/faqs_entrades\/"},"modified":"2026-03-26T13:25:59","modified_gmt":"2026-03-26T11:25:59","slug":"faqs_entrades","status":"publish","type":"page","link":"https:\/\/www.portaferrada.cat\/en\/faqs\/faqs_entrades\/","title":{"rendered":"Entrades_faqs-en"},"content":{"rendered":"\n<header class=\"wp-block-group has-background-color has-foreground-background-color has-text-color has-background has-link-color wp-elements-7967878585316334672c39563076686b is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<h1 class=\"wp-block-heading has-text-align-center has-background-color has-text-color has-link-color has-x-large-font-size wp-elements-f72f09100bea72c17713a2130b098428\" style=\"text-transform:uppercase\">questions about the tickets<\/h1>\n<\/header>\n\n\n\n<div class=\"wp-block-group has-foreground-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns has-foreground-background-color has-background is-layout-flex wp-container-core-columns-is-layout-039d06b3 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-right:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div class=\"wp-block-group has-background-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-f611be13 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\"><nav class=\"is-responsive wp-block-navigation is-layout-flex wp-block-navigation-is-layout-flex\" aria-label=\"Men\u00fa Faqs EN\" \n\t\t data-wp-interactive=\"core\/navigation\" data-wp-context='{\"overlayOpenedBy\":{\"click\":false,\"hover\":false,\"focus\":false},\"type\":\"overlay\",\"roleAttribute\":\"\",\"ariaLabel\":\"Menu\"}'><button aria-haspopup=\"dialog\" aria-label=\"Open menu\" class=\"wp-block-navigation__responsive-container-open\" \n\t\t\t\tdata-wp-on--click=\"actions.openMenuOnClick\"\n\t\t\t\tdata-wp-on--keydown=\"actions.handleMenuKeydown\"\n\t\t\t><svg width=\"24\" height=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 7.5h16v1.5H4z\"><\/path><path d=\"M4 15h16v1.5H4z\"><\/path><\/svg><\/button>\n\t\t\t\t<div class=\"wp-block-navigation__responsive-container\"  id=\"modal-1\" \n\t\t\t\tdata-wp-class--has-modal-open=\"state.isMenuOpen\"\n\t\t\t\tdata-wp-class--is-menu-open=\"state.isMenuOpen\"\n\t\t\t\tdata-wp-watch=\"callbacks.initMenu\"\n\t\t\t\tdata-wp-on--keydown=\"actions.handleMenuKeydown\"\n\t\t\t\tdata-wp-on--focusout=\"actions.handleMenuFocusout\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t>\n\t\t\t\t\t<div class=\"wp-block-navigation__responsive-close\" tabindex=\"-1\">\n\t\t\t\t\t\t<div class=\"wp-block-navigation__responsive-dialog\" \n\t\t\t\tdata-wp-bind--aria-modal=\"state.ariaModal\"\n\t\t\t\tdata-wp-bind--aria-label=\"state.ariaLabel\"\n\t\t\t\tdata-wp-bind--role=\"state.roleAttribute\"\n\t\t\t>\n\t\t\t\t\t\t\t<button aria-label=\"Close menu\" class=\"wp-block-navigation__responsive-container-close\" \n\t\t\t\tdata-wp-on--click=\"actions.closeMenuOnClick\"\n\t\t\t><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m13.06 12 6.47-6.47-1.06-1.06L12 10.94 5.53 4.47 4.47 5.53 10.94 12l-6.47 6.47 1.06 1.06L12 13.06l6.47 6.47 1.06-1.06L13.06 12Z\"><\/path><\/svg><\/button>\n\t\t\t\t\t\t\t<div class=\"wp-block-navigation__responsive-container-content\" \n\t\t\t\tdata-wp-watch=\"callbacks.focusFirstElement\"\n\t\t\t id=\"modal-1-content\">\n\t\t\t\t\t\t\t\t<ul class=\"wp-block-navigation__container is-responsive wp-block-navigation\"><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.portaferrada.cat\/en\/faqs\/faqs-recintes\/\"><span class=\"wp-block-navigation-item__label\">QUESTIONS ABOUT THE VENUES<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.portaferrada.cat\/en\/faqs\/faqs_entrades\/\"><span class=\"wp-block-navigation-item__label\">QUESTIONS ABOUT THE TICKETS<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.portaferrada.cat\/en\/faqs\/faqs_menors\/\"><span class=\"wp-block-navigation-item__label\">MINORS POLICY<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.portaferrada.cat\/en\/faqs\/discounts\/\"><span class=\"wp-block-navigation-item__label\">DISCOUNTS<\/span><\/a><\/li><\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/nav><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-22223934 wp-block-column-is-layout-flow\">\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>I have not received my tickets by email.<\/strong><\/summary>\n<p class=\"has-small-font-size\">The purchase confirmation email with your ticket PDF may take up to 20 minutes to arrive. <strong>It is normal if you do not receive it immediately<\/strong>. Please check your <strong>spam folder <\/strong>and, if you use Gmail, also the Social, Promotions and Updates tabs.<\/p>\n\n\n\n<p class=\"has-small-font-size\">If more than an hour has passed and you have not received the email, <strong>check whether the charge has been made to your bank account<\/strong>. If it has not, the purchase was likely not completed successfully.<\/p>\n\n\n\n<p class=\"has-small-font-size\">Go to <a href=\"https:\/\/tickets.baila.fm\">https:\/\/tickets.baila.fm<\/a>, click on the person icon in the top right corner and log in to view and download your tickets.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary><strong><strong>&nbsp;I entered the wrong email address during purchase.<\/strong><\/strong><\/summary>\n<p class=\"has-small-font-size\">Go to https:\/\/tickets.baila.fm, click on the person icon in the top right corner and log in. Once inside your account, you will be able to correct your email address and resend or download your tickets.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-background-background-color has-background is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What can I do if I can\u2019t find my ticket?<\/strong><\/summary>\n<p class=\"has-small-font-size\">Go to https:\/\/tickets.baila.fm, click on the person icon in the top right corner and log in to view and download your tickets.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>questions about the tickets<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":727,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1965","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Entrades_faqs-en - 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